Hi Mike:I hope someone may be able to shed some light on an issue have have with my new HRX2173HZC.
Any help would be much appreciated.
Sorry to hear of the trouble, but let's see what we can do:
(1) If the starter motor is knocking/clicking, but not turning the starter or engine, it sure sounds like the battery has failed or is weak, even after a solid charge period. The battery in the HRX is a Cylon-brand battery, and is generally very reliable. If the battery has indeed failed, and it's determined to be a factory defect, it should be covered under warranty. If your dealer isn't going that way, you should contact Honda Customer Relations to discuss; they are available 9-5/M-F at 770-497-6400.
(2) The recoil start is smooth, and here are a few tips to make it work best: (a) Pull the rope out slowly until you feel some resistance, then, pull it briskly upward, and gently let it down to the eyelet. (b) Don't yank the handle aggressively like pulling a tooth; it needs a smooth and even pull, not lightening-fast. If it's still hard to pull or isn't smooth, there could be problems internally. Again, if found to be a factory defect, should be covered under warranty.
(3) All Honda dealers are under agreement with Honda to provide warranty service (they are NOT obligated to provide NON-warranty service) regardless of where the unit was purchased. Of course, a dealer is an independent business, and can do whatever he wants, but it's in his best interest to take care of all customers with Honda mowers. Again, if you can't make progress on this with the dealer, consider finding another one, or contact Honda to see what can be done.