Join Date: Oct 2018
Thanked 9 Times in 8 Posts
I guess I come from the other end of the spectrum in terms of costs and charging customers. Actually I don't charge for labor as I'm a hobby repairman and don't want to have to file income taxes on my hobby each year. I also want to save my 'customers' money in terms of parts cost. That's all I usually 'charge' for as there's no mark up with me and sometimes not even parts at cost depending on who they are as in the case of relatives and friends. My goal is to break even and that's what I do. Most of the time I tell them the actual parts cost and leave it up to them what they pay me. Some will give me an extra $20 but that's a gift I'll turn right back into my hobby. Some don't give me any extra and that's fine. So cheaper parts helps in my case. People are very happy to get a repair these days and many are left with just putting the thing on the curb and buying new.
Poor quality parts are something to be aware of, that's for sure. Air cleaners I'll pick up locally because I can and I don't have to wait to have them shipped. I have had trouble getting the right carb from Amazon, but that's my fault - I didn't look closely enough to be sure of a match. In that case, Amazon takes things back no questions asked. Well, they do ask if there's something wrong with the part, but they don't care how you answer. They'll take anything back.
I believe there's something to be said about healthy competition and a thriving economic system which is certainly world wide now. You can blame cheapskates all you want, but I do believe the fittest suppliers will win overall. Best value per $ says something to me that I will support. I don't know about Briggs or your kids, but to blame others for their plight is not going to help. They have to figure something else out. I sense a lot of frustration on your part. I certainly don't take your criticisms personally. I'm going to keep doing what I do because it helps people. That's my primary concern. Amazon wins my business because they are more heavily customer based than many of their competitors. Sears paid the price. They're out of business now, mostly. They couldn't adjust to the field.
I'll relay this story - I went to my local Sears repair shop for parts one day and saw a guy coming out of the store with his mower and a disgusted look on his face. I asked him what was up and he said he brought his mower in for repairs and they didn't do anything to help, but changed the oil and put in a new spark plug & air cleaner and charged him handsomely. His mower still wouldn't start. On the sidewalk in front of the store I took his air cleaner off and showed him how to hard choke the system by covering the air intake. His mower started. I had to laugh as we did this right in front of Sears. We had a talk about SeaFoam as an option that might help and fuel stabilizer in the long term. He thanked me and off he went. That shop is closed now, but Amazon is hiring drivers at their nearby distribution facility. Parts come even faster now that they've opened up 3 miles down the road. This is the actual warehouse in Aurora, IL.
Last edited by Joe Kuhn; 08-11-2020 at 04:31 AM.